Shipping, Refunds, & Order Cancellations

Shipping & Delivery

Shipping is always fast, easy, and cheap (or FREE)!

How much does shipping cost?

For orders over $49, shipping is FREE! For all other orders, we charge a flat $5.95 shipping fee.

When will I get my order?

In most cases, non-prescription orders will arrive 1-3 business days after you place your order, depending on your location. Note: some non-food orders may take 5-10 business days for delivery.

How can I track my order after it ships?

When we ship your order, we'll send you an email with tracking information. You can also track your order in your account by clicking here. Please note that it might take up to 24 hours in some cases for tracking information to be updated by the carrier, but don't worry! Once you get the email, the order has already left our warehouse.

Do you ship to…

  • The lower 48 states?Yep!
  • Alaska and Hawaii?We currently do not ship to these states.
  • PO Boxes and APO/FPO addresses?Since all of our carriers require physical delivery addresses, we are unable to ship orders to PO Boxes or APO/FPOs.
  • Countries outside of the USA?Unfortunately, we do not ship internationally at this time.

Returns & Refunds

We work very hard and try everything we can to make sure you are satisfied with your shopping experience at  We hope you keep coming back and tell all your pet-loving friends about us!

If for some reason we have let you down or things did not go as planned, we're more than happy to help get things squared away and set you up with a return for your item(s) or order.  There are a few restrictions on returns though, as follows:

  • No returns on products under $10; unfortunately, we cannot accept returns under $10 unless you'd like to ship the item back to us with a shipping carrier of your choice at your expense. 
  • No returns on opened product (please make your purchase selections carefully!).  This includes opened cases of canned food - we cannot take back less than a full case.  
  • Returns will be subject to a return shipping fee, depending on the retail price of the item(s) being returned.  The return shipping fee will be deducted from the total credit/refund amount for the item(s) being returned, subject to the following tier:
    • $10 - $49.99, return shipping fee of $8.95
    • $50 - $99.99, return shipping fee of $12.95
    • $100+, return shipping fee of $18.95

In order to initiate a return, please email us at, or give us a call at 1-207-351-2777 for instructions and a return shipping label.

Please note:  We are only able to accept returns for an order within 30 days of your order's ship date.  We cannot guarantee we will be able to accept any returns or exchanges beyond that time frame.  Any refused package will be subject to the aforementioned return shipping fee tier.


Cancellation Policy

All orders may be cancelled prior to shipping with no fee.  Orders may not be cancelled after item has been shipped.